Frequently Asked Questions

Welcome to Caws Teifi Cheese. Here are answers to some of the questions we are asked about our cheese, online shop, deliveries and visiting Glynhynod Farm.

If you cannot find the answer you are looking for, please get in touch.

1. Ordering and payments

Can I order cheese online?

Yes. You can browse our range and place an order through our online shop. We deliver to addresses within the United Kingdom.

How much does delivery cost?

Standard delivery is £4.75 using Royal Mail 24. We offer free delivery on orders over £35.

When will my order be dispatched?

We normally process and dispatch orders on the next working day. We dispatch on weekdays only and do not dispatch on weekends or bank holidays.

How long will delivery take?

Delivery is usually expected within 1–2 days after dispatch. This is an estimate rather than a guaranteed delivery time.

Do you offer gift vouchers?

Yes. Gift vouchers are available through our online shop. Please visit the shop to see the current options.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. If it has not yet been dispatched, we will do our best to make the change or cancel it and arrange a refund.

Once an order has been dispatched, changes may no longer be possible.

What should I do if my order arrives damaged or something is missing?

Please contact us as soon as possible. Photographs of any damaged products or packaging can help us assess what has happened.

We will investigate and, where appropriate, arrange a replacement or refund.

2. Delivery and storage

Do you deliver outside the UK?

No. Our online shop currently offers delivery within the United Kingdom only.

How is the cheese packaged?

We use packaging appropriate to the products being sent.

Butter and Gwennon soft cheese are packed in Woolcool insulated packaging. Hard cheeses are normally packed securely in boxes, with additional protective packaging used during particularly hot weather where appropriate.

Do I need to refrigerate my cheese?

Please follow the storage instructions on the label of each product. Products that require refrigeration should be placed in the fridge as soon as possible after delivery.

Can I freeze your butter?

Yes. Our butter can be frozen. Make sure it is suitably wrapped and follow any relevant food-safety guidance.

Can I freeze your cheese?

Storage and freezing suitability can vary between cheeses. We recommend following the instructions on the product packaging or contacting us if you are unsure about a particular cheese.

3. Our cheese

Where is Caws Teifi Cheese made?

Our cheese is made at Glynhynod Farm near Llandysul in Ceredigion, West Wales.

We have been making cheese here since 1982, using traditional cheesemaking skills and carefully sourced milk.

What milk do you use?

We place great importance on the quality of our milk and its suitability for cheesemaking. We work with local suppliers and take care to ensure that the milk we use meets our standards. If the milk is not right, we do not use it.

Is all your cheese made with raw milk?

No. Milk treatment varies between products. Each product page provides information about the milk used, so please check the individual product description if you have a preference or need specific information.

Are your products organic?

We previously held organic certification. Our current focus is on the quality of the milk we source and the care taken in making our cheese. Please check individual product information and labelling for any specific certification or organic claims.

Which cheeses are suitable for vegetarians?

Our Halloumi and butter are suitable for vegetarians.

Our other cheeses are made using animal rennet and are therefore not suitable for vegetarians.

If you have a dietary requirement, please check the individual product information or contact us before ordering.

Do your products contain allergens?

Our products are made using milk. Other ingredients and potential allergens vary by product.

Please check the ingredient and allergen information on each product page and its packaging. If you have an allergy or need further information, contact us before placing an order.

What is the difference between your cheeses?

Our range includes Teifi Gouda-style cheeses, Caerphilly, Heritage cheeses, Halloumi, washed-rind cheeses and other varieties. Each has its own flavour, texture and maturation.

You can find descriptions and details on the individual product pages in our online shop.

4. Visiting Glynhynod Farm

Can I visit the farm?

Yes. Visitors are welcome at Glynhynod Farm and our farm shop is open Monday to Saturday, 10am–4pm.

We are closed on Sundays. We open on bank holidays except Christmas Day and Boxing Day.

Can I visit with a large group?

Yes, we can cater for larger parties, but please contact us in advance so that we can make arrangements.

Is the farm shop accessible?

There is a small step at the entrance to the farm shop. Access for wheelchair users is possible with assistance.

Please contact us before your visit if you would like to discuss access arrangements.

Is the tasting gallery wheelchair accessible?

Unfortunately, the gallery used for tasting events is not wheelchair accessible. Access involves a flight of steps approximately 1.6 metres in height.

Please contact us if you would like to discuss the facilities before booking.

Where can I find you?

We are based at:

Glynhynod Farm
Llandysul
Ceredigion
SA44 5JY
Wales

5. Dà Mhìle Distillery and tasting experiences

Is there a distillery at Glynhynod Farm?

Yes. Dà Mhìle Distillery is also based at Glynhynod Farm.

You can find information about the distillery, its spirits and experiences on the Dà Mhìle website:

https://www.damhile.co.uk

Can I combine a distillery tasting with cheese?

Yes. A cheese selection can be included as an optional addition to a Dà Mhìle tasting experience.

Lunch can also be arranged if required. Please contact the distillery when making your enquiry to discuss the available options.

How do I book a distillery tasting?

Please visit the Dà Mhìle Distillery website for information about tasting experiences and how to enquire:

https://www.damhile.co.uk

6. Courses and workshops

Do you run courses at Glynhynod Farm?

Yes. We run a small programme of courses and workshops on selected dates throughout the year.

We usually offer around four courses or workshops annually, although the programme varies.

What sort of courses do you offer?

Previous courses and workshops have included:

Traditional stone wall building.
Butter making.
Willow berry basket making.
Cheese and yoghurt making.

The programme changes, so please check our website and social media for upcoming dates.

How do I book a place?

Available courses are listed on our website when bookings are open. Follow the booking information on the relevant course page.

7. Trade and wholesale enquiries

Do you supply trade customers?

Yes. We welcome enquiries from retailers, restaurants, wholesalers and other businesses interested in our cheese.

How do I make a trade enquiry?

Please contact us by email or telephone to discuss your requirements.

Email: web-contact@teificheese.com
Telephone: 01239 851528

8. Careers and working with us

Do you offer jobs or work experience?

Vacancies and opportunities are advertised on our Careers page when available.

We occasionally offer short work-experience placements for school students. Please see our Careers page for current information.

How do I apply for a job?

Please follow the instructions on the relevant vacancy or careers listing. If you are submitting a CV, please include a short introduction and any relevant experience.

9. Sustainability and how we work

What is your approach to sustainability?

We aim to work as responsibly and sustainably as we can, while maintaining the quality of our cheese and the standards we expect from our production.

We believe in making good use of carefully sourced ingredients and avoiding unnecessary waste where possible.

Do you use local milk?

We place great importance on sourcing quality milk from local suppliers wherever possible. The quality and suitability of the milk always come first.

10. Contact us

How can I contact Caws Teifi Cheese?

You can contact us using the details below:

Caws Teifi Cheese
Glynhynod Organic Farmers
Glynhynod Farm
Llandysul
Ceredigion
SA44 5JY
Wales